Crisis Management

excellent

Good book

This item was bought as a christmas gift for my Grand-daughter who is doing an Open University course in Tourism. I cannot comment on content as this book was not for me, but ordering and delivery was extremely quick and I was happy with the condition of the book

I recommend this book to anyone who wants to have a slight idea of how crisis management works, in order to move on to more detailed texts

This quick introduction to crisis management is suitable for senior managers, for business continuity management or disaster recovery practitioners (BCM/DR), and for information technology (IT) managers as they are often the ones given the chore of implementing DR plans. If you are a CEO or a senior manager in a firm of any size, this will convince you to prepare now for unforeseen problems that could endanger your business tomorrow. If you are a BCM/DR professional, this book will give you material and ideas for developing a pro-active crisis management culture within your organization, right up to convincing the the board to give the program full support. IT managers tasked with developing DR program will also benefit this way, but will also gain precious insight in how to communicate effectively with the media, in fact how to communicate with all stakeholders to get the organization's message across as it wants it understood. This guide makes an excellent case that unexpected emergencies are best handled a long time before anything goes wrong. My only criticism is that it focuses too much on planning for specific scenarios, such as a fire, and not enough on more abstract impact scenarios, such as loss of premises whatever the reason. However, since it also strongly advocates the need to prepare for unforeseeable contingencies, this isn't a problem. Vincent Poirier, Tokyo

Read a thousand books, go to hundreds of seminars, classes, lectures etc. and you will never become a communication guru. Simply that doesn't exist. The world changes too fast and communications do the same, everyday, every minute, because people are changing too fast, even without clear motives, just because the future is so uncertainty. In the middle of all that, you can have a quality moment of reflexion and perspective with this book, well written, good examples, simple and precise.

Im going to keep this short, if your looking at the area of crisis management this is a good book to get, well done and has great info within.