DELLA 18000 BTU Wifi Enabled 19 SEER2 Cools Up to 1000 Sq.Ft 230V Energy Efficient Mini Split Air Conditioner & Heater Ductless Inverter System, with 1.5 Ton Heat Pump and 16.4ft Installation Kits

I bought this DELLA 18,000 BTU mini-split to cool my incredibly hot 200 ft² living room. It's on the southeast corner of my house in Tucson AZ, in direct sunlight from dawn to dusk. In summer, the sun and the 105°-110° air temperatures combine to heat the ceiling and inside walls close to 100°F every clear day. An otherwise excellent 12K BTU portable unit had proven woefully inadequate to handle the massive thermal loads on this room, so it now refrigerates my well-shaded 100 ft° bedroom. This unit works GREAT. It kept this room in the low 70s during the day, and got it to the 60s at night as the walls cooled down. The outdoor unit is so quiet I can't hear it through our old leaky windows, and the indoor unit provides just the right level of white noise for an afternoon nap... until it started making louder noises. That brings us to... 5-star support! The indoor unit started making noise at low & high fan speeds. My handyman, who had recommended and installed this, diagnosed the problem as a bad fan and urged me to contact the company. He has installed many of these units, and the company provided quick and effective support. He told me that the company would send me a replacement indoor unit. They responded immediately to my support request. I sent them videos of the noisy unit as requested. They immediately agreed to replace it, and requested the serial number of the faulty unit (an entirely reasonable request). I replied that I'm disabled, so it would take me a few days for someone to come over here and get the serial number for me. I assumed they would not ship the replacement until I provided the serial number, and that was fine with me... The seller shipped the replacement indoor unit right after I told them I couldn't get the serial number. It arrived today! My unit still worked, and it's much cooler right now, so my situation was not an emergency. If the unit had become inoperative in the summer, every day without AC would have been Hellish... and such prompt service would be potentially life-saving. I highly recommend this mini-split, and I highly recommend this seller. Is there a way to give them SIX stars?

Its about time I give these guys a great review. I bought one 2 years ago and it was the best thing ever. It ended up snowing in florida and something broke on my outside condenser. It was one day after the one year warranty and they sent us a whole new set up anyways. Its quiets gets the job done and great customer service

Would definitely recommend.Was first mini split install was straight forward after a lot of research and videos I went with the larger 18000 btu due to a 16 x16 room with a tall turtle back ceiling in bedroom with a attached 11x17 bathroom that gets sun all day long being on the south and east side of house. Had to go through brick wall, which with the right bit was actually easier than I thought would be. Had to run sub panel with disconnect that I got friend to do cause I wasn’t comfortable doing. Everything else I felt confident doing. That being said it would the unit is super quiet and is working fantastic how long everything goes for the future time will tell. I would recommend buying to anyone just watch a lot of different installs and be patient don’t rush. In all took me day in half could have done in day but electric part took little bit and helped him with wire. All in all wasn’t as bad as I thought. Is very quiet inside and out.

The units work fine for a while but after a couple of months you start having problems connecting to Wi-Fi it will randomly disconnect and it will not reconnect itself, one you shut power off to it and power back on then it will work for a while. I bought three of these units and all three are doing the same thing, I have made my entire house a smart hub when it comes to switches, outlets and fans and this is the only devices failing.

I bought the 18k unit. The installation was straight forward and the unit works great. Della’s customer support is great!!