Narwal Freo X Plus Robot Vacuum and Mop, 7-Week Dust Storage, 7800Pa Suction, Zero Tangles, Tri-Laser Obstacle Avoidance, LiDAR Navigation, Self Vacuum Cleaner for Pet Hair, Hard Floor, Carpet

Update: Right after i posted this, the map changed. It’s like an algorithm update happened because now the furniture on the walls show up as walls. Much preferred it before, where rooms actually looked like rooms. It’s possible that adding my dining room table triggered the remap. But it doesn’t explain why furniture is seen as the perimeter of the room now when before it wasn’t. This makes it marginally more confusing and harder to use no go zones etc cleanly. And because the edges are jagged, it’s harder to be certain the map isn’t changing on me. It’s been years since I had a robot vacuum and wow has the mapping and navigation technology come a long way! My last Ecovac’s map would always get messed up. With my Narwhal, it missed one room during the original mapping (had to delete and remap), but other than that its map and navigation are rock solid. The map never changes. When i move the vacuum it manages to figure out exactly where it is. The vacuum first goes around the edge of the room and gets all the nooks and crannies. During this time it may lightly bump into things. My cat’s low profile bowl got pushed several inches —not a big deal. Its side brushes did touch my cat while she was eating. Generally she stays out of its way. Beyond the edge cleaning, it doesn’t bump into anything and does neat, close rows back and forth, never touching the edge it already did. Object avoidance overall is impressive especially at this price range. The side sensors are placed low, which is also helpful to avoid low things. However, it will get tangled with cords, particularly small ones. So you will need to practice good cord management or place a no-go zone. (Which I trust, due to the solid map and navigation.) It does use LIDAR so I try to leave the light on for it. I have not tried the mop but i have a low pile rug and there is hardly any clearance between the mop and the rug, so I feel like I wouldn’t mop at the same time as vacuum ever. Oh, and the compression technology works, even if you don’t use the expensive baggie-filter combos. I just empty the container with the filter. Not sure how long it can go without emptying, but I can certainly go more than one week despite all my pet hair, long hair, and leaves. The main roller brush is truly tangle free. There is nothing you can do about side brushes though other than pop them off. The first time i ran it, there was such a build up of cat hair that it formed a tight hairball that could not enter the bin through the tiny hole (see picture). Other than that initial day i never have a problem. Oh it also has child lock, for those cats inclined to play with it (haven’t seen this come into play but like the idea). Best purchase in a long time. Oh, one other long unsolved problem besides the cords is that it has trouble with under 1” metal feet, such as the legs of my bar chair. It does crawl over them but has difficulty. This is nothing new or unique to this vacuum though. Overall I love it esp. for this price!

We have a Narwal T10 and have for years, you can look at my past review for it. This is going to make me sound super lazy, but I rarely used the mop feature of the T10 because I hated taking off the vacuum part and attaching the mop part. I saw the Freo X Plus and thought it might be a better fit for the area I needed it for, and I might be able to use the T10 to mop a different area so I wouldn't have to keep swapping the modules. I ordered the Freo X Plus and it was here in two days. Mapping with the Freo X Plus was WAY better than what I remember with the T10. The app is far superior as well- I had mapped, named rooms, and set up a schedule within 20 minutes; very intuitive. I need the vacuum to go out every morning and vacuum the laundry room where the cat litter box is, and the hallway outside it, because my cats are nasty and I hate getting cat litter stuck to my feet. The Freo X Plus handled vacuuming the area with ease and has gone out reliably every morning after setting up the schedule. You can customize and have it vacuum twice, and change the suction, have it vacuum/mop, or mop. There are a lot more options than the T10, it's amazing how fast technology improves. (Also, you can identify the type of floor in each area and they have cobblestone as an option! Never seen that before but it's awesome as someone with cobblestone!) Just like the T10, the Freo X Plus can handle my dark slate cobblestone floors with ease whereas other brands sometimes would spin in circles on them because they thought they were falling off cliffs. The Freo X Plus doesn't confuse an ACTUAL staircase drop with the floors either. We have it tucked under the buffet in our living room which has a crossbeam that lets the base station rest against it. The Freo X Plus' base station is so much smaller than the T10's and replacing it makes the room feel much bigger! All in all, this is a great upgrade from the T10 and comes with the reliability and great customer support I've come to expect from Narwal. Highly recommend if you're on the fence and want a smaller unit than the Narwal flagship products.

I had never heard of the brand Narwal and had always used Roomba robot vacuums in the past. After doing tons of research and looking at lots of reviews, I decided to give Narwal a shot. I'm sooo happy that I did. This little vacuum is super powerful and leaves my floors looking spotless! The spinning brush never gets tangled up with hairs or anything. The mapping technology is also pretty great too! I can just choose whichever room I want it to clean. There's also a function to set a schedule for it, so every morning at 9am when everyone has left for the day, narwal is cleaning all the floors in my house. I can either set it up to vaccum, vacuum then mop or vacuum and mop. There's 4 different powers or suction and 3 different settings for wetness for the mop function. The obstacle avoidance on it is also pretty great, it never runs over something and will just clean around it. I just always make sure to pick everything up off the floor before it runs but that's just because I don't like clutter. It also can clean my whole house which is about 2200 sqft on a full charge, it normally will still have about 30% charge left once its done and thats at the highest suction power(super powerful). My absolute favorite is the carpet lines this little guy leaves. Nothing better than nice, straight and clean carpet lines! I think this Narwal is a great price as well compared to other models with all the features it offers! If you're on the fence, you should definitely give Narwal a chance! I LOVE this little powerful robot vacuum!! ***UPDATE*** It keeps giving a side brush error when there's nothing on the side brushes...I emailed customer service and they're wanting me to ship the whole robot back...which I won't be doing since I don't have the time to deal with all of that. Really bummed. Worked great for like 20 days then started throwing the side brush error constantly even after replacing them and cleaning them.

I've been using these products for years and have fairly good experience with multiple different brands. On one hand, the narwhal is quiet and effective. However, I purchased it during Amazon prime day because it says it comes with seven weeks of dust storage. The reality of it is after three days the dust storage was full and I had to empty it so I feel like I purchased it under false pretenses. Secondly, it did not do a good job of identifying the carpets in my unit and so I was very nervous about turning on the mopping function, cause I didn't want it, putting water all over my rugs and causing mold. I ended up waiting a couple of months before turning on the mopping function only to find out that doesn't work at all and is completely broken! So now I have something that doesn't see my carpets, doesn't act as a mop, and doesn't store the seven weeks of dust that it says right in the listing. This was a very bad experience and one that I want people to be aware of. Again I did extensive studying before this and this is a very disappointing response from the company. I want to make sure you guys are aware of this so you do not go through a similar problem and get stuck with a product that you can't use.

We have been using this NARWAL Freo X Plus Robot Vacuum and Mop for a month now. We use it to vacuum nearly every morning over the main living area of the house. It runs about an hour 45 minutes to clean about 1,600 square feet of tile. We have not used it in the main or guest bedrooms or office area, so far, as these are less frequently visited by our pets. We bought this unit for use as a vacuum and have not tried the mop, no plans to do so. Set up was fairly easy. Download the app on your phone. No problems with Narwal or app connecting to wi-fi. The app is not the most intuitive interface I've seen, but not too bad. Did not take Narwal very long to create a map of the area we use it to clean. One thing I learned was make sure you prepare the area to be mapped BEFORE you start the mapping or cleaning. Narwal cannot handle small throw rugs, or puppy pads, that do not have stiff backing. It does fine with larger floor mats that have enough backing to stay flat on the floor when Narwal goes over it. Position power cords next to baseboards or up out of the way so they are not pulled into Narwal. No string or thin cords. It does identify larger objects and navigate around but best to pickup any smaller objects. Position chairs and furniture so Narwal can access the desired area. We have 2 dogs, one a long hair fur factory, and a long hair cat. It is amazing how much hair Narwal picks up daily. Does a nice job with sand or dirt tracked in too. No problems with hair tangling or jamming brush. Vacuum power will adjust up or down automatically as needed, higher on carpet, lower on tile. It is not too noisy when operating on the lower power setting which is sufficient on hard surfaces. Battery life seems a plus, Narwal still has over 70% charge after vacuuming 1 3/4 hours. I would imagine that the charge would be used faster if you are cleaning a lot of carpet as Narwal will adjust to higher power vacuum on carpet. This model does not have the base station that empties dirt from the robot into a receptacle or bag. We did not want a model that required regular replacement of a bag. This model collects the dirt and hair in a container inside the vacuum. Narwal advertises that this bin will store up to 7 weeks of hair/dirt through use of compression. While the unit does automatically go through a compression cycle after each cleaning, we simply take the bin out of the unit, dump it and clean the filter after every use, very easy. There are more sophisticated models available, but for our needs and intended use this model works very well.

Narwal is my first robotic vacuum cleaner and mop. I purchased this with the Amazon Echo Dot as required per the description; however, I have found that this robot can be used with the Narwal app which I downloaded to the iPad and iPhone so now I will be returning this Echo Dot. It has been a bit challenging to take advantage of all the features of this robot - like adjusting the pressure on our tile floors - as it was a bit challenging to figure out where these extra features were on the app. However, after figuring this out - my tile floors are much cleaner on both the vacuum and mop side. Many mistakes were made on my part in trying to address different situations - like the time I didn't go around my house to make sure all obstacles were out of the way and the robot carried a piece of paper under it until I realized it and picked the robot up (that's a no no) to remove the paper. Then the robot's GPS was messed up. We have 5 animals - 2 dogs/3 cats and 2 adults so there is alot of hair everyday and this robot does such a great job in keeping the house done. One needs to be careful when removing the mop to be cleaned since I don't wash clothes daily - and I almost forgot to tell robot to vacuum only until I was able to wash the mop. The app keeps track of the various parts that will need to be replaced. It tells you how many hours are left on the various parts so they will be replaced timely. After having the robot for about a week, there was an update to the app. The reviews on this update weren't great but I felt like I needed to update the app and when I did the app changed where things were located. Eventually this issue was resolved as I figured out where the functions I was looking at were located. One time recently the robot was somehow disconnected from the app and I tried resetting the robot, per instructions from customer service, but finally figured out that I needed to re-enter the password - in an area that was actually hard for me to see but once I did that the robot was engaged. Another time, I removed the robot from the base station and flipped it over so that I could remove any junk underneath it and remove the mop pad. When I turned it right side up and pushed it near the base, I thought it was connected but after awhile I realized that the light on the base station did not turn off like normal so I went to app and told it to return to base and it did. Now, I make sure that I push it properly into the base and all seems to be going well. Love this robot and can't recommend it enough. It's reasonably priced and cleans great. You do need to keep it eye on it - as one time I found it turning in circles - guess something threw it off it's GPS - but only had that problem 1 time. The robot app has alot of features but I don't use most of them - as I just don't really need it to clean just one room but all rooms. Our house is about 1,000 sq feet and to Vacuum/Mop at the same time - takes the robot about 45 minutes. Highly recommend.

I have waited several months to post this so I had ample time to judge the Narwal Freo X Plus Robot Vacuum and Mop properly. I am extremely impressed with this machine. The mapping feature is accurate and precise. I love that after it maps your entire home, you can set up cleaning shortcuts for specific areas. Note, if you rearrange your furniture or get something new, it is simple to re-map your home. I have 3 cats and 1 dog so the daily hair and litter scatter creates a daily chore of vacuuming. With this Narwal, I can send it daily to areas of higher traffic and debris. It is just such a time saver and it scoops up all of the litter scatter and hair along the floor. That alone makes this machine worth every single cent I paid for it. The mopping feature is more like a dust mopping which is fine with me. Like a robot swiffer. In the video I posted, I selected the master bedroom and bath for cleaning. I do this daily. It is just such a time-saver for this pet lover. It vacuums every inch of the "mapped" area you select for cleaning. It cleans the edges then it cleans it like rows back and forth, kind of like you mowing your grass. Just in love with that. I had a different brand of robot vacuum years before and it just randomly vacuumed wherever it wanted to and never completely vacuumed each area. Another feature I love is that it never gets stuck. When it encounters a rug, it literally raises up and "walks" over the edge of the rug. I mean, wow! If it encounters something out of place from its usual mapping route, it avoids it. It goes around it. Nothing will take the place of a full size powerful vacuum and on your knees scrub mopping. I mean, come on. Don't buy this if you think this machine will take their place and you can be lazy and never have to vacuum or mop again. Don't be delusional. However, if you are like me and have pets, this machine is amazing. I love it, love it, love it. Great product. Highly recommend. A+++ Technology!

I did not buy this for the mopping feature and never planned on using it. Like many others I was very diligent in my research and I really had high hopes. Ultimately I decided I would not stay frustrated with this product and sent it back within the return window for not functioning properly. We returned because 1) The mapping missed rooms. And despite watching videos there weren't any clearly simple way to add a room. In this case the app is just maddening and not user friendly. 2) The interface of the application is not intuitive.. For example even though it didn't map the house correctly I wanted to see how it did cleaning.. And the only way for me to do that was to start the cleaning experience but it seemed stuck on "vacuum & map" even after I changed it. There isn't a future where you could simply press the screen option of vacuum... As far as I understood you had to create a scheme and then choose it. I might be wrong about this, and I am a little bit older and perhaps less tech savvy as somebody in their thirties... But the application itself was very frustrating. I found it interesting that when I did initially press to clean and it was mapped to vacuum and mop initially it just seemed to scurry around and the brushes weren't moving, And it didn't sound like it was suctioning, so I assume it was thinking it was putting out water and washing the floor. I almost think that if the application is set to mop or mop and vacuum and it doesn't sense water in the chamber it should alert you immediately. This apparently didn't. 3) when I was assembling it, I took it apart and one thing that's slightly annoying to me is that in order to get to the dustbin you also have to remove the lid. Truly this is simple. Though it's a second step where I'm accustomed to a dustpan that slides out the side and boom it's there and you clean it out. 4) I decided also to try the dustpan with the bag feature. It also has this little insert that I would say perhaps helps compact any dust collected.. however I did not get it through when I saw how very small, maybe a 1-in square opening the unit has to suck in any dirt or in our case a lot of litter and cat fur. Technically a smaller opening coding crease the vacuuming suction, though it wasn't apparent in what it didn't pick up. 5) I let the machine run for about a total of 22 minutes and it ran on medium suction But didn't really appear to be pulling up enough debris... Miraculously I was able to figure out how to change it mid running to (what I think is super) and that couldn't even pick up the smallest pieces of litter... You could see this in the video. It seemed to pick up some but I need a power house helper and not a helper that only does so-so. I know no robo vacuum can replace a good deep cleaning but I really need something that can help reduce cat hair, litter and spouse debris during the week. 6) My previous robo-vacuum was a Eufy. I had it 4 years then the battery finally died. (I am very mad at Eufy over our security system and that is really why I didn't go back to the brand when I needed a new vacuum --and for no other reason. Since returning the vacuum I have decided to try the Eufy.) Frankly even though the non-mapping Eufy just bounced around and vacuumed wherever it wanted to, it's suction was phenomenal and it did clean well.. and I'm also spoiled by the fact that the forward spinning brushes had three brush arms.. The Narwal brushes only have two brush arms on each brush. As I watched it vacuum I noticed that it would throw things out from the brush like a small piece of cat food instead of allowing or guiding it to be suctioned up. I did think this was a relatively quiet machine. I really wanted to love the concept of the disposable bags though I can't imagine it would really hold as much as it claims... Yet on the other hand it doesn't suck up that much .. Or at least in for us. Someone bad would probably last incredibly long! A final God is that I realize that manufacturing around the world is really in a decline when it comes to quality control and it's very possible I got a crappy machine. But that said I didn't get an application that's different for my everyone else's and really for me the application was also miserable.