Epson WorkForce WF-3620 WiFi Direct All-in-One Color Inkjet Printer, Copier, Scanner, Amazon Dash Replenishment Ready

The Epson Workforce 3620 is a fabulous machine. It took me several months of research to finally decide which model to purchase, after much research and review I finally decided on the 3620 or the 3640. I finally realized that both machines are practically identically except that the 3640 has the capacity to load 500 sheets of paper in two different trays, while the 3620 with only one try can hold 250 sheets. They are both priced at the same level, so the decision of which to chose would come down to a individual choice, depending on your print usage. I must admit that setting up the printer was a bit tedious and it took sometime to complete, my only disappointment so far is that the instructions and user guide needs to be vastly improved, its obvious that not much time and thought was put into creating a user friendly, easy to follow instructions guide or manual, the minor details were not properly explained and that in itself creates more confusion and time constraints in setting up the printer. For example in Step 2 "Turn on and configure", the first few prompts on the touch screen were easy to follow but when you get to entering the date feature, I got stuck because there is no feature for you to select indicating that you are done, all I was left with is a blinking light on the last number in the year, there is no "OK" or "ENTER" button that allows you to continue with the Time prompt, it just leaves you hanging, then no matter what key you press, I was just not able to complete the date and time. So I had to call tech support and even the technician I spoke to was not able to quickly offer any solution, until he placed me on hold to get advise from his supervisor, then he finally had me select the but with the Arrow, which is actually the return button, so it appears that this is return button performs the function of "OK" or " ENTER" allowing you to continue with the installation, it was only then that I was able to continue to entering the Date. It would have been so much easier if this minor but important detail was noted somewhere in the manual. Other than this somewhat minor glitch, the rest of the steps went smoothly, but it did slow down my momentum as I tried to find a solution on line, I went to Epson website and spent many hours just trying to find a answer. I was not able to find any discussion or solution so that was when I decided to call tech support. I would still highly recommend this printer over any of the competitors, the print quality is excellent and the color copies are very professional. You also have the ability to send and receive fax so with this printer you have the ability to run your complete home office

Since the day my printer was purchased the color printing has not worked. I bought it NEW only a few months ago and I've tried everything. I thought it was the ink it came with originally, so I switched it out for new ink and it still does a poor job(see the attached pictures). I did A LOT of research for home-office printers and actually this one came very highly rated! I read reviews, I did the consumer reports research, I did it all! However, since the day I bought mine, it hasn't functioned properly! Now I am rating it with 1 star really for the COLOR PRINTING ONLY. I mean, who buys a color printer that can't print in color anyway and expects it to get over 1 star? I went online looking for a customer support phone number; I couldn't find one. So I sent a facebook message to Epson explaining the issue. I needed help quickly and I was hoping they could do it online since most of my experience with technical support for computer stuff has been bad and I'm stressed enough. Well, needless to say I think I've had my intelligence insulted by Epson more times than I can handle. The person basically told me a list of things I should try to AVOID with my Epson printer; I never knew a lot of these things. Apparently their printer works better if you download what you need to print, save it first to your computer then print it-- instead of printing directly off the screen or website. However, the worst was when the person on the phone with customer service (I wanted to avoid this) asked me to take out the ink cartridges and read her the numbers on it (making sure I had installed the right ink to begin with) and then CHECK THE BOTTOM FOR TAPE. I never said it wasn't printing ANY color by the way, I have been saying it prints color POORLY!! So by the end of my conversation she decided I'm eligible for a replacement under warranty. However, my printer arrived broken. They want to give me a refurbished one, which I politely explained angered me for a number of reasons. First, my printer still is brand new, and I didn't buy a used printer off Amazon. Second, it arrived this way, it isn't like it all the sudden broke, it's been broken the whole time. I really loved what Epson said though. Her technical support is CLEARLY not customer support because her reasoning behind me getting a refurbished one is laughable, "it's not like we can resell yours, it's defective". Well duh! However, what about the NEW ONE that I was promised when I paid money for it? That one I'm still kind of waiting for... Well my point is, BUYER BEWARE...DON'T BUY THIS PRINTER... DON'T DO IT, DON'T DO IT!

I received this Epson WorkForce WF-3620 today. I set it up on my network & on my desktop computer & two laptop computers. The setup was easy with no problems & went relatively fast. I did have to manually configure my network however. The automatic set up was unsuccessful. The manual setup was easy & went well. I have my router password protected so that may have been the reason for having to do the setup manually. Once the printer was set up it operated with no problems at all from all computers over our WF-FI network. The menu system is very easy to understand. I love the display window/touch screen & find it very responsive & easy to use. The printer is fast & the print quality very good. I also like the SD card & MS slots. I tried a few color copies & they came out perfectly. I have not tried the fax yet but will soon. Ink cartridges are easy to install & I will closely monitor ink usage since we do a lot of printing. Since I have just received this printer I can not report much more at this time. I would highly recommend this printer based on easy my easy set up & first days use. A very nice looking printer as well.

I've had this printer now for a month and in general it works well. We bought it to replace a Canon MX870 printer that persistently dropped its wifi connection to the computer. This caused all sorts of headaches and frustrations when I wasn't at home to fix the connection so the kids could print their homework assignments. Anyway so far the Epson hasn't had any issues with the wifi. That was my family's main concern so they are happy. Several things that need to be addressed based on some of the other reviewers here. This printer is mainly for personal use. Its sheet feeder capacity is much too small for even a small home office. Go with the Epson Pro models for that but you lose the memory card readers that are built into this model. Upon first opening the printer box, there are NUMEROUS packaging tape stuck all around it. There is even one inside next to the printer cartridge slots. I didn't know about this last one until I was initializing the printer for the first time and it made this horrible screeching sound and stopped dead in its tracks. There was no indication on the touchscreen about why the initialization failed. Then after searching around for about ten minutes I finally found that last piece of packing tape. Once this was removed the printer initialized without further problems. The lid of the printer doesn't stay up unless opened all the way to the top. Unlike the old Canon printer, if the lid is only partially open, it will come crashing down onto the platen. Very disconcerting the first few times it happened. Now I just have to be careful when opening and closing the lid. The lid also feels and sounds like it's made of very cheap plastic. I guess you get what you pay for. This printer is fast but also very loud, much louder than the Canon. The print quality is acceptable. I don't print too many pictures so I can't vouch for its photo quality. I usually take my picture files to a nearby big box photo center to print as it is cheaper than buying a whole bunch of color ink cartridges. The printer will work out of the box for just the print and fax functions. Therefore I was fooled when I tried to scan from it and it wouldn't recognize my wifi connected Mac. I couldn't figure out why it didn't recognize my computer for scanning even though I could print. Then I realized that I hadn't yet gone to Epson's website to download the driver. Once I did that the scanner now works fine. Scan quality is probably best for typewritten documents. Photo scanning produces very dull and muted colors. Finally the most maddening part of this printer is the fax. When sending a fax, there is NOTHING on the touchscreen to indicate the progress of the job. Almost all fax machines I've ever used mention that they are sending a transmission and are on page 1 of 3 then 2 of 3, etc. The Epson doesn't say anything at all. When it's finished transmitting is a total mystery. I have no idea if the other party received my faxes. It wasn't until just today that I figured out I can go to the fax history log on the touchscreen which will tell me if the fax was sent successfully. I shouldn't have to do two or three extra steps every time I fax something just to see if it went through. Epson, please fix this glaring infuriating problem ASAP. So other than the fax issue, I think I've worked through the other new device problems or I can live with them. For personal use and mainly to print documents, this printer is fine. If you want a printer for a home office or more heavy duty work, spend a few bucks more.

UPDATE: The black failed on this printer. I tried cleaning the print head with a cleaning kit and replacing the cartridge. Neither worked. So it is now just a paper weight. I'll try HP next. My original review follows. I was impressed with the printer until now. Just got my new printer and printed a test page successfully. It took about half an hour to unpack and set up the printer, including the wireless interface to the computer. The setup instructions were very clear, there were just a lot of steps. The printer was heavier than I expected, since my previous inkjet printer was very light and felt almost like a toy. This one is quite solid. The LCD screen is small but readable. The most difficult step for some users will be finding the SSID password for your router. I haven't printed anything more than the test page, but that page looks terrific. Being wireless it's nice to have one less cable dangling behind my desk. It also allows me to print from any other wireless device without having to download images to my computer. The printer does make a bit of noise, but what printer doesn't. The initial setup was particularly noisy as it was aligning the print head. The motor that drives the print head makes a nice zipping sound and the print head clunks at the end of its travel. These are familiar sounds and nothing unusual. It is a bit faster in all respects than the HP printer that it replaced. I will be interested to see how thirsty it is for ink. I did a bit of research before buying and learned that it has a replaceable maintenance well that holds the ink that is ejected from the print head to clear it. This is part of the razor and blade economics common to all printers. Since I don't do much printing it won't break the budget. But for high volume printing it is something to consider. Update #1: The setup I described above did not include Epson Connect, which is how you can get the printer to print from any device with WiFi or internet capability. It took me a couple of hours to figure out how to make that happen. But eventually it did, and I managed to print a color photo from my Samsung Galaxy III phone. It worked as advertized. Several reviews complained about the cartridges that come with the printer. While I haven't printed enough to get a true assessment of how much ink they contain, the printer status shows all four cartridges as being full and being the XL size. As for replacement cartridges, I found a source, inkproducts.com, that offers third party replacements that can be refilled. If these work, the cost is way less than buying new cartridges every time. As I mentioned in my original review, the cartridges can be replaced individually, and you can buy the four different colors individually and replace only what is consumed. The website and youtube have very good videos that show you how to refill the cartridges. The website also sells a maintenance unit that can be reused over and over. It has a small cup that receives the ejected ink that you can just dump out. It has a device for resetting the chip so the printer thinks it's a new unit. Their ink cartridges don't even require resetting, although the printer will recognize them as not being Epson cartridges. It doesn't seem to mind. After I got my printer set up I ran their software updater. It allowed me to download the latest firmware for the printer. I suspect that with the right firmware the printer could be made to continue printing in black without having to have all the color cartridges full. It would probably take a lot of continued complaints about this to Epson to change this, but I just bet it could be done. So let Epson know this is something you want. If you are silent then you can't expect a change.

The Printer worked fine for 1 year. Now I'm going through hell to get it to work. I called Epson support and it connected me to Aaxiom technologies, as there is no direct support for Epson Printers!It connected me to some Overseas Indian guys with different vendor companies. One guy remotely accessed my laptop to fix printer and then sd i have numerous issues with my laptop and so its not working. He kept my laptop under monitoring session, sd to fix the printer , i need to fix laptop( which works fine right now!). He gv me $199.99 Christmas offer to fix it ..he did few things before I can tell him to fix my laptop and drew logs showing me that my laptop is trying to be hacked, my passwords & data isn't safe.and he took my IP address etc.. Imm scared and stressed now as he has so much details and he wanted me to pay in advance to begin 1 hr troubleshooting. I told him to call back.. I'm mortified as this is not what I expected from Epson..i tried another number on google and they sd they provide tech support for Epson..again some overseas Indian guy..I'm so scared that they may hack my data now..WHAT SHOULD I DO? When i questionedhow he reached to this conclusion he got pissed.. he didnt help out with printer instead said, after doing it all if u stil cant use your printer then give us a call.. while told me to give remote access to some MS certified tech who will perform things listed below: 1. Cleanup and Tune up 2. Computer Optimization 3. Repair all the files and application 4. Remove all the Junks and Infections 5. Install the drivers and programs 6. Browser optimization and cleanup 7. Security Setup 8. Firewall security 9. Remove all unwanted application and software _____________________________________________________ Company Name: Aaxiom technology Toll Free: 1800-766-0446 _______________________________________________________ TWO YEARS $199.99 *********Please stay away from buying this product as they don't even have any technical support available!********

+4 stars for being a very versatile printer (5), -1 star for going too far trying to enforce use of Epson ink. (4) -3 stars for designing a printer that's too complicated/cheap to last past 1 year or 1-2 ink changes. (1) +1 star for customer service sort of trying to help, and at least paying for shipping of broken printers or bad Epson ink that it can't detect. Bringing us to a fairly poor 2 Star Review. Scans, copies, can print on a large variety of paper types in many different qualities. Easy wi-fi access. The printer is cheap. I would be very happy with this printer if it wasn't for its tendency to clog/stop working and the ridiculous ink practices. Worked great as a home printer for ~8 months, changed the ink cartridges and immediately clog problems began. Auto-cleaning programs worked for another 3 months while HEAVILY wasting ink the entire time. 3rd ink change (much sooner than should be necessary) and one color no longer prints entirely with no help from the auto-cleaning program. The printer is too "complicated" to be cleaned at home or have a nozzle replaced so in the end I ship it out for a replacement printer. New printer arrives, and the Epson branded ink that comes with it don't work with the printer. They've designed so many guards against re-fills and off brands that there isn't even work-arounds to their own ink failing the test. If a different ink cartridge doesn't work, then I'll get the joy of shipping out my 2nd printer for a replacement. TLDR: It is cheap, appears great, does lots of amazing things, but it is a lie. It will break, or clog, or cost far more in ink than you ever would have accepted if you'd known. At least that's how I feel at the end of this, and I just keep going because they just keep sending me replacements.

In general I like this printer. But there are some glaring issues that keep it from being a great printer. 1. The scanning software is not intuitive at all. I scan to PDF often and I could not find where the PDFs go when they are scanned. Also, the PDFs don't get saved until you close the scan dialog. 2. When I finally found where the PDFs get saved, when I opened one for the first time, Adobe required me to install a Japanese language pack. For whatever reason when the PDF gets created, you can see in the properties that a Japanese font is used along with the English fonts used. So, even though there are no Japanese characters in my document, Adobe won't open the PDF without the necessary language pack. So if I wanted to send the doc to others, they would also have to install the Japanese language pack. 3. On my wife's computer which runs Windows 10 (previously Windows 8.1) the printer always shows offline. Even though it's online and my Windows 7 computer always sees it online. I've installed and reinstalled drivers on the Windows 10 machine and I've had no luck. So my wife sends thing for me to print on my computer :( UPDATE: I finally found a video on YouTube that fixed the problem on my wife's computer! You go to printer properties and select the Ports tab and click Configure port. Uncheck SNMP Status Enabled. Click OK. Done! https://www.youtube.com/watch?v=ououPOBThwc If it says the port is in use, just move the printer to another port temporarily, configure the correct port and then move it back. 4. Just like the HP I previously had, you can send an email to an email address assigned to your printer. FROM ANYWHERE. Which is totally awesome! EXCEPT, the printer adds header information to your email. I just want the email to print as if I did it from home with no extra information on it. That's a bummer. So...in summary.... for every day printing and copying it works great. For scanning, I ended up downloading freeware called NAPS2 (Not Another PDF Scanner 2). It so simple and barebones that it's fantastic. Too bad the EPSON scanning software is so poorly designed.