Visionis FPC-6131 Two Door Access Control + Maglock + Exit Buttons + Readers

Olga helped me fix a self-inflicted issue (I didn't read the instructions) really quick. Super friendly and product works as advertised!! I highly recommend this for you business as many of the other hardware/software providers are a rip off they over charge. FPC products are reasonably priced and their service team will help you for free, and they are actually knowledgeable and patient.

Cheeseus Crust the wiring for this thing. And to think I even cheated and grabbed the basic two wire push buttons instead of the motion ones in the pack (see pics). The video left out a few aspects if the setup process to get the doors working in software, oh and the written instructions? forget about it. A over a decade in IT and BS in Cyber Security did not prepare me for muddling through this interface. With that said, it's working great now. Once I know where to go in software, adding 10 people, with an assistants help at a reader, took 3 mins. The materials are quality and seem sturdy. I wish the exit button's I got, although they look beautiful and fit on the door trim, had a better tactile feedback as they're kinda mushy when pressed. If it weren't for the door releasing thud, you wouldn't know if you had depressed it all the way. Physical installation of the components like the mag lock, buttons, and proxy reader were a breeze. The templates included ensured proper alignment and good contact. The buttons and proxy reader require a whole and two screws and are similar to installing a doorbell... with more wires. Pro tip of the day, don't use the wires coming out of the maglock, unscrew the cap and use the terminal blocks inside. That should ensure a secure connection and you shouldn't need the extra 6 inches of line it gives you. They should save a buck and just leave them off because their diagrams really aren't bad. I wish the instructions included scenario diagrams because you need a jumper to get the doors to open. It's in the video but I was using the basic buttons, not the motion ones, so it wasn't clear.

The tech support, John, is very knowledgeable in all aspects of the software and the hardware. He is very busy but always returns your phone call even if he is tied up on a call at the time you place your support call. He always remembers you and is very courteous every time no matter how busy he is. Fredy is the person that normally takes the support call, and always makes sure John is told about your call.

I have already installed the system complete for three days I’ve been trying to get someone on the phone from tech-support to set up the software that seems not to be working I am not amused with the other other reviews that I have read I’ll tech-support is so wonderful three days now with no call back I’ve called every day it’s getting to where I’m getting ready to send this back. Not satisfied.

I've had this product for about 2 years already and have only had 1 issue with it but it wasnt the products fault. It was the wifi companies. Visionis tech support was easy to get a hold of and fixed our issue in 10mins. We rely on this product heavily to work daily 24/7 and has been doing its job. It was a medium technical self install but just follow the instruction and easy as that. I would buy this product again.

The best thing about this product is the customer service and help desk. You can control doors through software as long as you hook up Ethernet. The software is a newer version. A bit if a learning curve, but good software. I just wish I would have gotten the remotes. I have called customer support many times and each time they are FANTASTIC!! This is the BEST!

Pretty simple to install. Awesome support. The difficult part comes with the program and software. One major drawback for the software is it's missing the ability to control from your phone or remote computer (like an app or cloud based website). Everything has to be done on that specific host computer, which can be a bit of a hassle depending on how you run your business. Would recommend though.

Very easy to install with videos from FPC Security and tech support especially my conversation with John he was a huge help! I would highly recommend this product and company to any business or community center like ours!