Dr Physio (USA) Electric Heat Shiatsu Machine Body Massagers (for Cervical Neck Shoulder & Back Pain Relief)

Product is very good. It helped to relieve me from back pain. Actually thought of buying a massager recliner, but just went for a try. This saved me more than 70k.

Excellent massager. It's like professional massager. Serves both back and shoulder massages.

Product is as per expectation and fulfills its purpose

It's good but I haven't got the warranty card I think I should exchange it and the company should take care of it and send me the another product with the warranty card

I am very disappointed with the service I have received. I initially purchased a product which stopped working within a week. I raised a complaint with the brand, and they arranged a pickup. After returning the faulty product, I waited around 8–10 days before receiving a replacement. However, the replacement sent to me was a completely different product and not the original item I had purchased. I raised a second complaint regarding this issue, and once again, the incorrect product was picked up and returned to the team. It has now been almost a month, and I still have not received the correct product or a proper resolution. Despite continuous follow-ups, there has been no satisfactory response or action from the support team. This has been a very frustrating and disappointing experience. The service has been extremely poor, and I did not expect this level of negligence from such a well-known brand. I would not recommend this to anyone based on my experience.

Item was good but heat is not working

I have been using this massager for 3-4 days now and I am really happy with it. First of all this is of very good quality and quite robust. Its has option to rotate the massaging knobs clock/anti clock wise on a click of button. There are 3 speed options for rotation which work quite well, however there is not much difference between speed 1 and speed 2 but 3rd one os okay. Its just like running a car at 10, 20 and 40 km/h :) so nothing fancy and drastic there. There is option of heating as well while massaging which is quite subtle and I feel ok, it doesn’t feel like ‘hot’. Its just that you feel the difference. There is one more useful feature which turns the massager off after around 15 mins of continuous use, which I think is safety guard against the fact that you might fall asleep during the massage ;-) You have to explicitly turn it on again if you wish to continue, which I think is justified. Overall its a great product, I had been having a good amount of pain around my upper back, rotator cuffs and neck area for few years now due to long seating hours, bad posture, sometimes bad workouts at gym and due to general stiffness. I have had used different exercises to strengthen my upper back muscles, rotator cuffs in the past. I even bought a posture corrector as well, but getting a good automated massage is altogether a different experience and this massager does a great job for me. It relieves pain for good long hours. I think its a great product for those who don’t workout or have stiffness around any body parts. It actually activates the muscles and loosens up, just like a physiotherapist would do, which leads to great relief. A very good buy for elderly people also, my mother loves it. For me its a good purchase after long time :-)

I wholeheartedly endorse the Dr. Trust Neck Massager! It is truly revolutionary for individuals contending with cervical and shoulder discomfort. The shiatsu massage nodes are exceptionally proficient at addressing tender areas, while the heat functionality introduces an additional dimension of alleviation. Its user-friendly design, coupled with adjustable straps, ensures an optimal fit. Following an arduous day at work, this massager is my preferred means of unwinding. It boasts superior craftsmanship and delivers a massage of professional caliber within the comfort of one’s home. Undoubtedly, it is a worthy investment in your well-being.