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If the microphone is not working, what should I do? 1.Unplug the USB cable to check whether the pins at the bottom of the mic are loosened. 2.Restart computer and re-plug the mic to other USB port. 3.If the "USB PnP Audio Device" appears in the sound settings of computer(below are the methods how to get to sound settings), the mic is able to work. (Windows: Right click speaker icon on right corner of computer→"Recording Device" Mac: Click "System Preferences"→"Sound"→"Input") If not, please email us. We will send you a new USB cable to replace. If the pins are not loosened, the problem will lie in the USB connector.
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