Shark EX201 CarpetXpert Upright Carpet, Area Rug & Upholstery Cleaner with StainStriker, Built-in Spot & Stain Cleaner, Perfect for Pets, Deep Cleaning & Tough Stain Removal, Carpet Shampooer, Teal

I would like to inform you that the item I ordered was defective. As soon as I turned it on for the first time, it started producing smoke and a strong burning smell came from the wires. This was very dangerous and unacceptable. This is the worst quality product I have ever received, and I am concerned about safety. I would like to return the item and receive a full refund as soon as possible. Please arrange the return collection and confirm the refund process. Thank you.

Overall, this is an excellent carpet cleaner. The actual cleaning power is exceptional! Definitely cleans better than previous home carpet cleaners we have had, and seems to just as good of a job as the "rent for a day" models available. All the attachments you need are included and are easy to use. Now for the pro/con situation. This carpet cleaner is much lighter weight and easier to maneuver than other brands, so that's a pro. However, that seems to be achieved by making the water tanks small. I did not mind the small tanks at all while just using the hose attachment to clean upholstery. I felt like I got a very reasonable amount of run time in before I had to change tanks. However, when I switched to floor mode to clean a medium size area rug, I had to empty/refill the tanks multiple times. So that it the con. I will say, my rug had not been cleaned for a while and required multiple passes. I do think the lighter weight and ease of use of the machine will make me more inclined to clean the carpets more frequently, in which case they should be less dirty. If the carpets are less dirty, they should require less wet passes, which should make the smaller tanks less of an issue. I originally had this listed as another "con" but after further internet investigation I found a solution to my complaint. Based on the paper instruction, I was under the impression that "quick dry" mode was for lightly soiled carpets and delivered less cleaning solution. However "quick dry" mode is actually suction only! So after you clean in "deep clean" mode, make sure you switch over to "quick dry" mode and do some additional passes to suck further moisture out of your carpets! Overall, the cleaning power and suction of this machine are outstanding and far outweigh any complaint about tank size. The tank size is both a pro and a con because, while it requires frequent emptying/refilling in floor cleaning mode, it also makes the machine lightweight and maneuverable.

Just do it! (Mid-pile carpet, stairs, car seats, upholstery.... is there anything it doesnt do and do WELL for that matter.) Step 1 order, also order replacement Shark soap and Shark oxidizer, receive shipment & open box Step 2 READ ALL THE DIRECTIONS THOROUGHLY. I get that this part sucks and borders an anxiety attack for some of us. Just do it! You will be glad you did. Follow one step at a time. Step 3 VACUUM whatever you are cleaning first with your vacuum cleaner. Step 4 Start it up, follow the directions and give it a go. *Try it out on a less important spot first, to get a feel for how long to spray/dry/etc. (The longer you sit over an area the wetter it gets but it really does dry reasonably fast.) Step 5 use a fan to circulate air and run the heater or A/C let dry for a few hours. VIOLA! All clean! Praise Jesus! P.S. Just as the instructions state... some users prefer to perform a "rinse" cycle after a cleaning. From what I experienced, if you have a heavily soiled area you might clean that area, then use the "dry" setting, and let the area completely, until fully dry. Then perform another cleaning cycle or rinse, followed by a "dry" cycle again, once again allowing it to fully dry. This will help prevent over saturation of the carpet or padding below, or too deep below the upholstery surface of the item you're cleaning while still achieving a fully clean rug/carpet/chair/auto seats/etc. If you really need to get it wet and get in there, I found if I went over that section using the hose attachment to suck up the majority of the liquid and then came back with the "dry" setting to suck up the remaining liquid that worked pretty great too! The hand-held spot treater does a great job and will not overly wet an area if you spray with a fast sweeping motion over the area, repeating to reach the desired saturation. Follow the instructions and take your time sucking up the liquid. Does a great job! ** Only drawback... the pet attachment must remain FLAT or nearly flat, or it will not work right. So if you need to scrub pet-"ick"/human-"ick", then first use the regular hose attachment to spray that area. Then TURN OFFFFF the carpet cleaner and use the scrubber on the standard hose attachment on the spot you are treating. After giving it a good scrub, remove the standard hose attachment. Then attach the pet hose attachment. Now, turn on the vacuum and spray/suck up the liquid until clean. Also, keep an eye on the "FULL" line on the pet resevoir to make sure the pet-"ick" doesn't end up getting in your vacuum hose making it stink. After you are done, follow the instructions and take nearly every part off. It is SUPER EASY & STRAIGHT FORWARD! You can clean nearly every part with some warm dish soap in the TUB/BUCKET/SINK/DRIVEWAY/ETC. with a scrub brush/sponge/rag/running water/hose. It seems really complicated the first time you run it, but after that first use & cleaning you will find it is SUPER SIMPLE to use & clean.

This Shark is easy to use, lightweight and really does a good job at cleaning the carpets & rugs we have. Some of our stains were older as the old Bissel couldn't get these out after multiple treatments. With a kid & 2 dogs in the house I like to keep things clean, but it's harder. This Shark has 2 cleaner solutions that are used and there is no holding the button or pressing a lever to distribute the cleaner. You load it up & it does the work for you. It pulls up the water & solution up VERY well! The carpets do not stay soaking wet & dry faster. You do not have to go over the area multiple times to pull up the wet as it's done the job usually on the first pass. It is not as noisy as some carpet cleaners we have had in the past. It is not heavy or hard to push/pull. When cleaning a room, both tanks may need to be changed at about half the room on deep clean. I was glad to see all of the yucky brown ick that it pulled out of our carpets and we vacuum often. The carpets are softer and definitely fresher. This Shark seems pretty durable; will see over time. There are just the right amount of attachments to do the chairs & sofa as well. I shopped around and even on the Shark website the price Amazon had beat their 'sale'. It arrived quickly & very well packaged.

Tengo dos niñas pequeñas, se imaginarán como estaba la alfombra, es mi 1ra vez usada y quedé encantado. Me llegó en excelente condiciones a México. Lo único malo es que siento que gasta mucho producto (casi una botella que ya viene incluida) por alfombra. Ahora tengo que ver dónde conseguir más producto.

Todo muy bien!