Shark Matrix Plus | 2-in-1 Robot Vacuum & Mop for Carpets & Hard Floors | Sonic Mopping & Powerful Suction for Pet Hair | Self-Empty Base | 60-Day Capacity | HEPA | LiDAR Nav | Black/Gold | AV2610WA

This is my second Shark Matrix. I had 2 prior robo-vacs. One was okay, but had a bag and regularly needed to get the roller brush cleaned off. The other which I thought was going to be comparable, definitely was not. It kept losing the brush and just did not clean very well. Both were iHomes. The better of the two I used for quite some time, but due to accumulated hair under one of the wheels some of the plastic housing broke and the pins kept falling out of the door of the dust bin. Lots of fun fishing them out of the garbage. So that one is on its last legs. However, as I said I regularly had to clean the roller bar nearly every time I used it and that is a pain. I have long hair and 4 cats, so hair is a factor. I decided to research what Shark had to offer and it was considerable. I have a sharp corded stick vacuum which is my favorite to use on stairs and in my foyer. It has a roller bar that doesn’t get gunked up with hair. I’ve had that one for years, so this is what prompted me to go with Shark. Sure cleaning the vacuum occasionally is what you should be doing, just a vacuum should not use extensive cleaning every time it is used. I did a bit of research and decided on one that does not use a bag, has a self cleaning roller bar and can mop if we decide to do that. Mind you, this is light mopping as you are just pushing around a wet pad. SET UP: Getting this set up was easy. You push down the base plate. Put the Base unit on that and plug it in. Put the brush on the robo-vac. Remove the mop head from the vacuum bin and put that into the vacuum. I put the vacuum against the base unit to charge. Then you download the app and follow directions to connect the robo-vac. You need to wait for it to charge and then you can send it around to survey the area. USAGE: Once the survey was done, I set mine out to do a portion of the house. The next day I did the rest. You can opt to have it return to base every half hour, of cleaning if you want, but I find this takes up enough battery that it was having to clean in two separate time frames to accommodate that. Much depends on the size of your house. Mine isn’t that big. Also depends on how dirty your house is. As I mentioned this is my second system. The first one impressed me so much that I invested in this second one. My first one is at our house, the second at our lake house. The old first ihome is used in our basement floor which has a family room and laundry room and the cats always track litter there. The second iHome is being donated. Maybe someone who doesn’t have pets will find some use for it. What I like about this one is: Brush roller handles hair well. You can clean it occasionally and it will be fine. Does not seem to get stuck in corners, or in odd spots as much as prior ones. Seems to not have issues with cords as much as a prior one. Does not lose the rotating brush constantly (if ever) No bag to replace. Just a cup to empty. Filters can be washed Overall it just seems to do the job well. Sure with a robo vac, it does not get into corners behind stuff, or odd little nooks, but it gets the bulk of stuff. In the kitchen where we have an island, sometimes we pull out the chairs so we can clean around them differently. Same with the dining room table too. MOPPING We have used the mop option, but are sensitive to the need of letting the solution area dry out. So for this reason I may not use it much. Time will tell. It did a decent job. We marked some areas as no-go areas. (base of cat trees). You have to zoom in to designate small areas. One thing we wondered is whether it wets the pad right away or waits till it gets to the designated area. It wets the pad at the start and mops from the base unit to where you send it. I think it would be better to wait till it gets to the designated area. In our case, the unit is in the living room and we wanted to mop the kitchen, so it did a swath of the living room on its path to the kitchen. We consciously opted to get the 2nd one with the mopping option, despite rarely using it on the first one. This was due to our experience with the iHome system. The first one was “okay” and on the second one we opted for one without the mopping option, thinking we would get a comparable model just missing the mopping part. It was not a good assumption. The second unit without the mopping option was a vastly inferior model. So using that correlation from the iHome system to the Shark systems we opted for the exact same model that we liked. The only thing the iHome did in my opinion better than this system was in the software. It showed me progress as the robo vac was working. This one does not. You get a Mission report at the end.

Update 12/29/2025: if i could give a zero i would!!! ok, the warranty ran out November 2024, the unit has failed. It started to act up a month before the warranty ran out. I cleaned it, new filters, new rollers, did regular maintenance work, it still failed. I was told by a Shark rep after going through the steps to fix , and it can not be fixed. I was offered 30% off buying a new one from Shark! I paid 349 plus tax for a vacuum that only lasted a year with normal daily use in our home!!!! I have had Shark vacuums in the past, with no problems, so i stuck with Shark on the Robo Vac, and that was a big mistake to do so!!!! What a rip off!!!!! Now i am out a vacuum! Back to a broom and dust pan! It does not fail in a year nor cost almost$350!!!!! ------------------------------- OLD review: I did not get the highest model, but being a lover of shark vacuums I did purchased the self cleaning vac mop model to see if i would like a robot vac. All I can say is WOW!!! We have 2 dogs whose job is to shed, 4 cats, a cocatoo, hubby and kids. The first picture is random run, the second was from after returing to dock to empty and then back to point it had stopped at to finish. The 3rd is from a whole house programmed run. 4 rooms, 1 bath and hallway. The last one the pad from cleaning one room with the mop function. That blew my mind, it is not a frequently used room and had been washed a couple days before. Using a broom or cordless stick vac(not Shark, was a bad girl, i can say it will soon be replaced with a Shark version, no more straying from Shark)it looked like i could make a toupee daily!!! This robot vacuum 3 toupees in one cleaning! This was on normal mode, may try matrix next time and see what she finds!!! Love how she mapped the rooms, it was very accurate and let's you know the size of the rooms, and also the size of cleaning it does. It was very impressive!!! The mop feature worked great too. I have no complaints, no streaks, dried quickly and was not sticky. My goal is to get the shark robot vacuum wet/dry model that auto fills cleaning fluid too. I can not believe how much crud it finds and how clean the floors are. I do have some furniture it can not go under, but it does get under enough to help control dust bunnies, especially if able to go around the full piece of furniture. I will see if this helps lessen dusting since the floors are so much cleaner. It really is not that loud when it empties itself. Very quiet when working. I love that she can be programmed her to sweep the whole house and she does at 0300 daily. Off she went with no prompts. Could not be easier!!! She loves working nights! HA HA. I am not technically savy, so it took me a couple minutes to figure out the app. But, once I did, a piece of cake to set her up! Now to see if she does hold 60 days of this crews fur and dirt!!! I have confidence in Shark, that it will!!! If your home has two levels you would need 2, I have one room that has a step down into, I just place her in the room, push clean and off she goes. I am impressed that my floors do not look like they need to be swept again a few hours afterwards. I do not have carpet, but i do have a dog rug that absorbs all with shag pile under their food and water bowls, and she goes right over it! Its time to put the one down by the front door like that one, and I am pretty sure she will not have a problem with it. I am very happy that "Rosy" loves to keep my floors clean!

The one word to describe this product is "AMAZING!!". We keep a very clean house but this Sharp Robot Vacuum & Mop is simply amazing and it will literally go everywhere like completely under all the beds, under couches, dining room tables, under China cabinets and into the most tiny nooks which used to be a pain to manually vacuum. When I say "go under", I mean thoroughly clean as if you were on your hands and knees hand vacuuming the floor or hand mopping the floor right up to the baseboards. To do this good of a cleaning, with a manual vacuum, would mean moving the beds and couches and moving all the chairs out from your tables. Do you remember how hard and tiring that is? To do all that in a 2,500 sqft home, would take 2-3 hours. It is a lot of work!! To sit there and watch this robot work is a marvel, and the "matrix" cleaning system is a blessing as no part of the floor or baseboards are missed, even under furniture. This is such hard work to do manually, it is why most people only do deep cleaning such as this 2-4x per year with surface area vacuuming weekly but with this Shark Robot it can be done 2-3x per week or as often as you need or want it done. Programing it was a piece of cake. The Robot got the lay of our house in one pass and by the way, our house has a lot of "obstacles". Lots!! I wondered if we needed to move anything, but the robot navigated the house better than a person. I thought I might need to hand vacuum under my desk because there is a 1/2 thick glass chair matt there and the space behind my desk is rather tight, with the desk chair and side chairs, with a cabinet and a credenza. NOPE! The Shark Robot navigated it perfectly. It vacuumed every inch of the office, under the cabinet, over the glass matt and behind the desk in the cubby where your feet go. I was blown away in awe and amazement. I even used the white glove test behind my desk and not a speck of dirt. We also have a lot of area rugs and the manual vacuum used to always get stuck on them and jam. I wondered if we were going to have to remove all our area rugs. We probably have 10. (Moving them would be a lot of work too). NOPE! The Shark Robot navigated everyone of them and cleaned them thoroughly. No jams and no stops. The Shark did GREAT! This Shark Robot Vacuum and Mop has exceeded my wildest expectations. I read hundreds of reviews and research the heck of the Top 10. I am glad we chose the Shark Robot because it has been great!! We have two dogs and all luxury vinyl flooring and porcelain tile throughout the home. We also have about 10 area rugs and (2) 36" x 45", 1/2" thick glass floor matts, and the Shark Robot navigates over them and cleans them thoroughly. We also allow the Shark robot to clean the entire house. We do not have any "no-go zones". Though, they can be programmed in, if you desire, we wanted the entire home vacuumed and mopped. The noise level is noticeable but not as loud as a regular vacuum. I work from home and I am on the phone a lot. The noise does not distract from my calls. An outside grass weed eater or blower is far louder. (Those will disrupt my calls, but the Shark Robot sound does not distract). You can also easily watch and listen to the T.V. even when the Shark is in the same room; it is not distracting. A few other super cool features are that the Robot will call out or beep when it is returning to the charging and docking station. I LOVE that it knows when to return to its charging station and when it needs to empty itself. It even has a self cleaning function at its docking station. The makers of this robot have thought of everything. The app on your phone works like a charm. The Shark Robot is super smart and learns quickly. It will pick up things that my manual vacuum rejected such as popcorn kernels, dog food pellets, peanuts (without the shell), as well as all manner of dirt, grime and paper scraps as well as dog hair and fur. I think the price we paid was a bargain in terms of the quality of the machine and its capabilities. You just can't beat its cleaning capabilities and the fact that your time is freed up to do other things while the Shark Robot does a thorough cleaning. (My first job right out of college 30+ years ago was working for ServiceMaster managing the cleaning of hospitals. It was super tough work getting those hospitals spotless and clean, but I am afraid to say this Shark Robot (had it existed then) would have replaced us all and done a far superior job. Not beating up on us, but the Shark Robot NEVER tires; people do. This Shark Robot vacuums and mops at its highest capacity and with maximum accuracy all the time, and on-demand, and never tires. It is going to do a super cleaning job every time you need it to and on-demand night or day. It is simply amazing!! We rate it A++!

First off let me just say I really do like this vacuum! The pros far outweigh the cons! It works very well with cleaning and the suction power. Once you figure out that the carpet zones are actually supposed to be run over when testing them out ( not well laid out in the instructions) it follows the zones and rooms you set very well. The mop is great and I love the ease of use! Now for my few cons: the instructions were extremely minimal so had to YouTube and google quite a bit. The mop is fantastic but man does it suck up a ton of the solution. The solution sample bottle didn’t cover but a little over half of my downstairs in a 2800 sq ft house. It did work well and smelled very refreshing but I expected it to last longer and go farther. The rug cannot deal with moveable throw rugs with tassels-it’s a battle that I gave up on and now have to pick them up when I use the vacuum. It also has extreme difficulty with a corner in my kitchen where my throw rug is near the corner. The vacuum tips off the edge of the rug and gets itself stuck every single time so I have to move that as well. The vacuum says it can do my downstairs in 45 minutes but it takes about twice that long. Not a big deal but the hang up is my dining room-it seems to get lost in there forever with the table and chairs. It seems to navigate my breakfast nook just fine so no idea what the difference is. It cannot clean under the edges of my cabinets. They are a little too deep under the edges so I have to manually sweep there and under my furniture and let the vacuum do the rest. Otherwise it does a great job. Finally, it had some type of glitch once that made me nervous that it was crumping out (after only a few weeks of limited use) where it couldn’t find its docking station that was in the same place since set up. I kept hitting the home button on the vacuum and my phone app and it kept saying it was going to the dock but went by it each time. I finally gave up after 10-15 minutes of this nonsense and locked it up and put it there. It freaked for a second and then got its act back together and had been fine ever since. Overall I’m extremely pleased because at the end of the day I waited YEARS for one of these and it really does save me time despite its failures and quirks. Overall I’d still recommend this and would buy it again, just understand there’s limitations to the technology and functionality.

This is my first time using a robot vacuum. I went with Shark because I looove their other cleaning machines that I have owned. I'm impressed with this vacuum. It was very easy to set up using the app. After setup, the first thing you do is to let it map your home. The trick is to move items that can be moved out of its way so it can get a good map of your rooms. While its mapping a room, I move chairs out of that room to another until it's done mapping then I put them back. It does a decent job of creating a map of your home, and you can let it do it again just in case you're not pleased with its rendering. While mapping, it is not cleaning so bear that in mind. After it delivers the map to your home, you then move on to labeling each room by dragging a square over each area which tells the vacuum the boundaries of that room. This is great for if you later want to send the vacuum to clean a particular room and not the whole house. For places where I have two rooms in one like my kitchen and dining, I separate the two rooms while labeling rooms on the map because sometimes I want only the kitchen vacuumed and not the dining room. I watch where the vacuum goes to begin its vacuuming just to check if the boundary I created in the map is where I want it. I can go in and adjust it in the map by dragging the square for that room to change it. Make sure your squares connect to the square of the adjoining room because in areas where you do not have a square covering in the map, the vacuum will not go there. All that aside, you can opt to do a regular single-pass vacuuming or a more robust matrix vacuuming where the robot goes horizontal and vertical so every area is cleaned twice. Its suction isn't bad. I still see little things on the carpet that it misses. It does a great job with corners for its round shape. You can also take it to a spot you want it to clean instead of the whole room. You can also use the map to block out areas you do not ever want it to clean. I have a large home and it saves me so much time keeping the floors and carpet clean. You can schedule it to vacuum whenever you like. Doing it maybe 4 times a week helps a lot and keeps debris down. Sometimes when it goes to unload the debris it gets stuck and you have to manually clear the chute and empty the canister in the garbage instead. That's not a deal breaker for me. It's not too quiet but I don't mind it as it lets me know it is working. My dogs find it fascinating at first, they were a bit scared, but after a little while, they just ignore it as its doing its thing. I find no real issues with this vacuum, it's electronic and may glitch at times, like going to the wrong room, but I just simply cancel it and start again and it works. I highly recommend this.

My wife and I really tried to make this robot work for us - but it just isn't a good fit. Half the walls in our house are at a 45 degree angle and the Shark software just cannot work in those conditions. Speaking of the software, the app is a mess. Refreshing information from the bot takes more than 10 seconds, so clearly all this communication is going through Shark servers and they can't handle the load appropriately. During the first cleaning the robot stopped to recharge, and I could not get it to cancel the cleaning job. It resumed at 2am, and any time I tried to stop it, the bot would keep going. The next day I tried to use it and I couldn't start a new cleaning because it still had to finish it's old cleaning. After a week of continuing that cleaning - it was still the same story. I had to factory reset the device and remap my house to continue using it. Speaking of mapping, because half my house is a 45 degree angle, the robot didn't even register that some of the walls in my house exist. On top of that, there is no way to rotate the rooms that you add, which means I had to spend a lot of time merging small rooms together to try and get the angle of the rooms correctly. Wouldn't be a problem if your house is all 90* angles, but it was really frustrating for me - especially after having to factory reset and re-generate the map! As far as navigation goes, the robot has everything it should need to move around the house intelligently, but fails to actually do so. There is a lot of bumping and scraping, and this robot is being sent back with some extra paint that it pulled from my walls. Hardware wise I'd give the Vacuum 3 stars. It sucked in both good and bad ways. It picked up a lot of hair and scrubbed some spots off the floor. The worst things were the battery life and the button to release the dust bin. Since day 1, the battery took almost an entire day to charge, and wouldn't last long enough to vacuum mop only part of my 2000sqft home. The last straw for us was when the vacuum started releasing its own dustbin while vacuuming our laundry room. The button to release it is on the top, and our laundry machines are the perfect height to push it down. Altogether, we are not a fan of this robot. We've replaced it with a roborock that's $100 more on sale, and the experience with that vacuum has been a breath of fresh air. This Shark would probably be much easier to live with in a home that has all right angles. It's certainly a step up from robots that bump around all the time, but it's not that big of a step.

The robot itself is great. You still have to be careful and arrange the space a bit so it won't get stuck in a space of similar width. When it's unfortunately stuck, it can also reliably recover after I move it out. Navigation is very reliable. Full-room clean never had a problem in navigation. I can also put it anywhere in any room and it correctly locates itself every time. It even works in low-light conditions. Battery charges very slowly, but it's enough to clean my space in one go, so that's not a big issue yet. FWIW, it takes ~60-70% battery on "Normal" or ~85% on "Max" setting to clean around 550 sqft. The mopping was decent, though it can't traverse carpets like the higher-end models, but this is half of their price. I don't have a pet and the debris capacity is way more than enough for 3 months or even more. However, the app is a joke. I only had it for 3 months, and that's a far worse experience than Neato's app that stopped development years ago. 1. It's very very very slow. It takes seconds to tens of seconds to do anything. Opening the app? Tens of seconds. Loading map? A few seconds. See schedule? See clean report? More seconds wasted for you. You have to wait too because just switching away and back immediately, everything starts over. Good luck. 2. The app loses my rooms and carpet zones randomly and I have to set everything up again. It didn't lose the map at least. 3. The minimal room/zone size is very tricky for marking small spaces. There are no-go zones I can't mark because of that. 4. The apps logs me out regularly. I have to switch default browser to Chrome just for this app because otherwise, logging in will throw me into a redirection loop. Why do you need Chrome specific feature just for logging in? No other app I've used does this. 5. Spurious notifications about missing dust bin, or failing to empty the dust bin at station when everything is just fine. I didn't need to take any action to deal with the alert. This might be a robot problem though. It happens less often lately too. Perhaps it's fixed now. Given how the robot is tied to the app, I would avoid Shark robots in the future unless their app improves. The robot itself being rather solid, so it's rather unfortunately it's held back by the painful app. Updated: 2) hasn't happened for half a year. 4) still happens but they fixed the browser. 5) only happened once in past few months. Definitely much better experience for past few month than when I was originally writing the review. App is still very slow to load though.

I’m so sad. I have a Shark regular vacuum and love it. But this thing…let’s just say that after messing around for a week trying to make it work correctly I ended up rage cleaning my whole house yesterday and nearly took the two dogs (the makers of the NEVER ENDING FUR THAT GETS EVERYWHERE) to an animal shelter. I actually think, maybe, the vacuum itself isn’t too bad, and it’s the app that makes you want to pull your hair out by the roots (but don’t because the vacuum won’t be able to find it to pick it up). The app interface is not at all intuitive. It’s really easy to rename your vacuum (so important, insert sarcasm here) but impossible to find where to tell it to mop (there’s a tiny little circle icon with an “i” in it on the top right of the app screen…like for information, but no, that’s what you press to get to the mopping settings.) And the whole app is like that. It’s just doesn’t make good sense. There’s also a looooong lag time between any input into the app and it’s interaction with the vacuum, so you spend so much time just waiting to see if what you pressed will make the vacuum do what you hoped. (Let me just save you some time here, it won’t.) The mapping of carpeted areas is abismal. You set it up manually, based on guessing where and how big your rugs are, and then you have to follow the stupid vacuum while it (painfully slowly) wanders around the house to see if you set it up correctly. And there’s no way to stop and correct it if it’s wrong. You have to send it back to the base and start COMPLETELY OVER. I was only trying to do about 1,200 sf and it took hours and I never did get it even close to right. This unit advertised it had a 60 day capacity in the base unit. Umm..nope. Not even close. I’m VERY clean. Probably ocd. So this little jerk was starting with a clean house. And it didn’t even take two weeks until I had to clean the base unit. The water tank holds about half a cup. I never got the thing to mop my whole house, but I think it maybe cleaned 200 sf (granted, it did clean some of that area three or four times…who knows why) before I had to refill it and then instead of continuing with its job it went back to the base and told me it had “accomplished its mission”. There are more things I would like to complain about, regarding this waste of time, money and energy, but I can feel my blood pressure rising so I will stop here. I have returned it and am on the hunt for a robot mop/vacuum that just does what the ads promise. Please let me know if you’ve found one.