Can you please start selling the pre-filter sponges separately or sadly I'll have to replace this fountain with something else.

I purchased a bag of the foam pre-filters of similar size from another Amazon source. They have a slightly rounded shape on one side of the filter, but they fit and work fine with my fountain.

Where do i put the sponge?

Hello, the purpose of the sponge is to protect the pump and filter impurities to prevent impurities from entering the pump, so the sponge is sleeved on the pump.

How often do you change the pre- filter sponge?

The recommended replacement of the pre-filter sponge is 2-4 weeks. When you change the water to clean the cat fountain and the filter, it is recommended to also clean the pre-filter sponge.

Why does the water not bubble up anymore?

As a pet owner, I clean all parts of the fountain with q tips a toothbrush and soapy paper towels and rinse all parts. Even to take apart the motor. Inside the motor has a propeller which has to be removed using a pair of pliers. With a q tip I push it into and around the metal rod. Dirt and mold can accumulate rinse all parts put back together making sure the electrical connection doesn't get wet.I change the large white filter every 1-1/2 - 2 weeks. And the small filter once a week. Cats gurgitate sometimes and the water gets slimy. If after you clean the bowl and all the parts and the motor no longer works. You may need a new motor. Good luck

Cat Water Fountain Stainless Steel Filter 8 2 Pack

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Sold byAmazon SpainDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

KANCHOU Cat Water Fountain Replacement Filters, 8 Pack Cat Fountain Carbon Filters and 2 Pack Foam Filters for Ceramic & Stainless Steel Fountains (8+2 Pack)

Specifications

ASIN	B097M6ST33
Best Sellers Rank	#6,123 in Pet Supplies ( See Top 100 in Pet Supplies ) #82 in Cat Fountains
Brand	KANCHOU
Brand Name	KANCHOU
Customer Reviews	4.7 out of 5 stars 1,101 Reviews
Included Components	No
Item Dimensions D x W x H	6.18"D x 7.17"W x 4.02"H
Item Type Name	No
Item Weight	2.4 Ounces
Manufacturer	KANCHOU
Manufacturer Part Number	No
Manufacturer Warranty Description	30 days
Material	Carbon,Stainless Steel,Ceramic
Material Type	Carbon,Stainless Steel,Ceramic
Model Number	8+2 pack
Number of Items	1
Product Benefits	Filter impurities, remove odors, soften water quality
Product Dimensions	6.18"D x 7.17"W x 4.02"H
Set Name	Cat Fountain Filter Set (8 Carbon + 2 Foam)
UPC	791514464586
Unit Count	1.0 Count

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