EQ-AST-WH-R

It was difficult to get a plumber to install. They would like to sell the system to you and then upcharge. If you can do it yourself, then you are fine.

Our cities water was literally undrinkable. We had sediment and rust coming through our new build home water pies. We had a whole home unit installed including the UV light, conditioner and filtration and are very happy with our decision. The install was easy but be sure to research the flow of the unit as the installation pamphlet and the website pamphlet contradict each other. The unit is well built and easy to use!

We started having problems with our on-demand hot water heater. Cleaning up the water fixed it

The fittings for this Salt Free Water Conditioner Whole House Descaler do not match the size of the original Simply Soft Whole House Descaler. It's not compatible on my original Aquasana system.

Seems like a great product but the plug/weld failed. Ended up going to lowes for an APSmith version which seems to work. But not sure why it only had one tank vs the two on the Aquasauna. My father has one of these and it seems to work just as good as the AOSmith, however the life of the Aquasauna is much better. Overall I think it’s a great product, wish mine didn’t have an issue because it caused some pretty bad flooding. Four stars because my father has one and loves it, maybe I just got unlucky and didn’t want to wait for a replacement.

. When I called in, they told me that it was easier for the customer to go online than have an in-hand, easy-to-read manual. I would have been more impressed if they had told the truth and said it was less expensive for the manufacturer.

We've had the aquasana whole house system for 6 years. I'm not entirely sure it works, but I decided to reinvest in the descaler. Instructions say it's easy swap. Not so much. First, you need to go get pvc pipe weld/ concrete. Second, it needs washers (referred to as the white washers in the instructions), which are not included. Transferring from the former unit is risky, but that's what I did. And connections to other components were stressed in process of changing tanks. So, bottom line, if you are a moderately skilled DYIer and have pvc weld and plumbers tbred tape (also not included), and you will take time to go find missing components, like the washers, and are confident you won't damage existing connections...... It might work for you.

I have extremely hard water and I really didn't notice a difference after putting this in other than reducing my overall water flow. I'm on well water and the amount of mineral content is very high so perhaps this just can't handle that load but if you have very hard water this isn't likely to help.