Question 1

Pictures show a latch. but, the video installion shows a latch & deadbolt in one. me: i want the latch w/ handle as well as a deadbolt?

Accepted Answer

You can have both, you just have to be sure you have the space on the door.

Question 2

Is Lockly compatible with “Ring” doorbell?

Accepted Answer

WE have the Lockly and the ring doorbell.  There is no connectivity between the two. Both work well and independently.

Question 3

Is there a trick to getting notifications? I like the latch so far but I’m not receiving any notifications. Notifications are turned on in my settings

Accepted Answer

The app is one of the worst for a security device.   Clunky to use and your have to be your own IT guy.   Customer service is horrible with these guys.

Question 4

Have any of you had the device break, I see bad reviews?  Will this fit a top deadbolt/bottom door handle? Will the key work even if battery dies?

Accepted Answer

I want to first start out by saying I have two of these. One works ok. The other has been nothing but trouble. The company isn’t much help. The lock and company preform subpar. The one giving me trouble started having trouble about a year in. Fingerprint reader stopped working. Lock would refuse to unlock at times. Spent months of back and forth trying to get help. They wanted me to put in update after update. Spent hours doing updates and changes for them. Nothing worked. Finally said they would replace it. ONLY if o paid for another one while I returned the defective one! Come on! The lock has locked us out of the house countless times. No way I’d try and keep it. Finally got all the paperwork sorted out and what do you know?!? Past the warranty time now. Sorry. Can’t help you. Now the screen doesn’t work. I have an auto locking normal key lock now. They wasted my money and time.

ASIN	B07SFYX962
Additional Features	Auto-Lock, Fingerprint, One-Touch Lock, Passcode Unlock, Waterproof
Best Sellers Rank	#269,502 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #130 in Retail Locks
Brand Name	Lockly
Color	Satin Nickel
Connectivity Protocol	Bluetooth, Wi-Fi
Control Method	App, Remote, Touch, Voice
Controller Type	Amazon Alexa, Android, Google Assistant, iOS
Customer Reviews	4.3 4.3 out of 5 stars (682)
Finish Types	Satin Nickel
Global Trade Identification Number	00850003895147
Included Components	Smart Lock, Wi-Fi hub, Door sensor, 4*AA Battery, 2 Backup keys
Item Dimensions	7.8 x 2.9 x 7.2 inches
Item Highlight	3D Biometric Fingerprint Keyless Entry Door Lock with PIN Genie Keypad, Auto Lock,Easy Install- Left Fingerprint Edition
Item Type Name	Smart Lock
Item Weight	6.6 pounds
Lock Type	Smart Lock
Manufacturer	Lockly
Manufacturer Part Number	PGD628WSN
Manufacturer Warranty Description	Limited 5-year mechanical and finish warranty and 2-year electronics warranty.
Material Type	Zinc
Model Name	Lockly Secure Pro
Model Number	PGD628W
Number of Items	1
Number of Pieces	1
Recommended Uses For Product	Monitoring,Security
Shape	Biometric,Bluetooth,Keyed,Smartphone,Touchscreen,Wi-Fi
Style Name	Wi-Fi
UPC	850003895147
Unit Count	1 Count

Lockly Secure Plus Smart Door Lock Bluetooth with Handle

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