CircuPool CORE35 Salt Chlorine Generator System | 35,000 Gallon Pool Max | Advanced salt system: compact, no-wiring, easy-install, 1.4 lb/day output, 8-year warranty, smart sensors, USA expert support

Came on time, packed very well , The unit I purchased was the Core 35 for my 26,000 gal. Pool . The installation was simple and the performance of the unit is impressive. With an 8year warranty i’m not seeing downside

The installation was pretty easy. Product is performing better than I thought running at 50% and keeping my 20,000 gallon inground pool, stable and crystal clear. Only minor problem was the electrical install. I used my 240 volt system for electric. No instruction (1 ding on tech support in the manual) for a direct wire 240 volt hook-up using the supplied cord, except for the electrical diagram showing to use the white wire in the 120 volt supplied cord, as the secondary red or hot lead. So, black (hot) to black, green (ground) to green, and white (normally neutral on 120 volt) to red (240 volt second hot). Yikes!!! I held my breath when I turned it on, but it worked! And yes, I flagged the white with some red tape. It did mention in the manual that it the system would recognize the voltage difference, but it would have been nice to have detailed instructions for 240 volt hook-up in the manual, rather than just a tiny blurb in the schematic.

This worked perfect for about the first 10 months. I adjusted my PH, then started the unit on 3 and eventually adjusted dow to 2 and the water is so clear. Then one day as I switched the controls to run the spa, the input side compression clamp broke and sprayed water everywhere. It got all over my pumps, all over the Circupool unit its self, and the break panel. Luckily I was there and shut it off quickly. They sent me a new clamp, and now that it is installed I keep getting flow errors. I attached a picture showing the flow "lever" is there and working when the pump is turned on. If I unplug and reset it, it works for a bit then stops. I think the unit it's self, or the cell, or both just needs replaced due to the high pressure water drenching it from the bottom side. I really want it to work as it's been great and hassle free before the clamp breaking. We travel a lot for work and can't be there to change it everyday. Hopefully they can replace it so I can change my rating!

I purchased the CORE35 Salt Chlorinator on 03.17.21. I have performed routine maintenance to the cell as directed in the owner's manual. Just this week, the indicator has come on to indicate "Cell Life Low". This product advertises that it comes with an 8 year warranty. I do like the ease of installation and overall use of this salt chlorinator but if I have to buy another one every 2 years, what's the point? Let's see if I hear back from the manufacturer and how they handle this issue. I will update my review accordingly. 1 star. Update (09.28.23) - I ordered a new cell to replace the defective one at a cost of ~ $800. In the order, I explained that I was having issues, left an Amazon review and had not heard back from them. Shortly thereafter I was contact by phone (missed call) and email from the manager at CircuPool. He reported that he canceled the order I made and would ship a like new cell for replacement while they evaluate the issue with my current cell. They are providing pre-paid UPS label for shipment. I look forward to hearing what they have to say about the issue with my current cell. Upgrading rating from 1 star to 3 for now. I understand sometimes there are issues but I am impressed with the way CircuPool has decided to handle my situation to this point. Raised my rating to 3 stars. To be continued. Update (10.13.23) - I received the "like new" cell promptly and returned my original to them for evaluation. The "like new" cell has been performing like a champ. I never received any official word as to the problem with the original that I sent back to them however I did receive an email that stated I would be receiving a new cell once I paid S&H which was ~ $21.00. I received the new cell today. In conclusion, I was disappointed at the short life of the original but I also understand things happen with outdoor electronic devices. I am very impressed with the way CircuPool (particularly the manager) handled this after I brought the issue to their attention. They saved me an additional $800 while some companies out there would have been happy to let me buy a new cell. I appreciate the customer service and for this, I am increasing my rating to 5 stars.

We decided to convert out pool to a saltwater pool. Since I am a new pool owner I was looking for a Salt generator that would do the Job, is easy to install and still provides warranty, even if I do not pay an arm and a leg to install it to my pool guy. One common thing across all systems was the small question: How to make sure that the cell is not producing chlorine when my pool pump is not running. The clear answer to this was always: You have to add a controller that will automate the chlorine cell with the pool pump. How much is the controller? Well, there are a ton of, but you can add feature xyz and it controls pool lights, solar heater, pool pump and all these nice things that I do not want to control and it will cost you 1,5k plus another 700 for install. And wat they do not tell you is that these controllers consume power, which may be significant, because they run 24/7. Now then I stumbled over this great cell. What makes it so different? 1. They provide you with warranty, even when you install it your self. 2. Installation - dead simple. a). When you install it, you do not need to measure anything. It comes with a template where you just use a marker to mark where to cut and in which area to glue. Simple, no measuring, and no mistakes here. b) After you cut it, prime and glue it. Wait till glue is dry and then hand tight the joints. c) Now the most complicated step: take the power cord and plug it into an outlet. Thats it. d) But hey: What about the communication between pump and cell? I do not want chlorine generation when there is no flow. Well, there is a build in flow switch that stops chlorine generation. What took the longest during the installation? Waiting for the glue to dry. The whole process from cutting to finish takes 10-15 minutes without glue dry time. I have a 25k Gallon pool and my chlorine level was 0 before I started. After half a day at full power my chlorine level was at 4. Now I can start using my pool and I still have both arms and legs. Seriously, I can fully recommend this product. Are there any things do not like? Well, the 8 years warranty is a prorated warranty. They warranty 2 years full and then they give you a prorated discount on the replacement parts.

I had a different model I’d Circupool and it worked far longer than the zodiac I replaced twice in the same period. I recently ordered new platelet unit for the one I had, and the unit quit producing in only a few months later so I suggest if you need new platelets, just order a entire unit as you wil be better money wise. The only reason I’m giving this unit a 4 star rating is the 8 year warranty is very misleading. I suggest you read it prior to ordering if the 8 year warranty is part of your decision as it was with me. It’s a fluctuating warranty that reduces super fast to where it’s hardly a warranty at all after a couple of years. I would have bought one with less warranty for a lot less money if I had read it prior to ordering. As long as it last like my last circupool unit did it won’t be an issue is what I have hope for. As far as installing the unit it’s very easy to install.the simplest installation I’ve ever done on one in fact. The instructions are written where any one can install it as well.

It’s been nice not having to constantly put chlorine in my pool because this keeps the levels pretty much in line with what it needs to be. I used to spend so much time having to go to a pool place every week for chlorine, spending money chlorine, having it spill in the car trunk, and then having to haul it from the car to the backyard. For two+ years my water has looked this crystal clean without having to spend additional time/money every week on chemicals. I had an issue that was 100% my fault on a replacement part. CircuPool took care of me and gave me a replacement. The support this company gives its customer is top notch.

I purchased this last year and never got around to writing a review. Well lo and behold my pool company calls me today to notify me it wasn’t working properly. I call customer service and I’m on the phone for exactly twenty minutes and have a new part coming by Saturday! You can tell John truly cares about his customers. He was so kind and courteous even said he would walk me through reinstalling it over the phone! Give them your money!