---
product_id: 3020432
title: "Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience"
brand: "jonathan m. tischkarl weber"
price: "€ 27.68"
currency: EUR
in_stock: true
reviews_count: 9
url: https://www.desertcart.es/products/3020432-chocolates-on-the-pillow-arent-enough-reinventing-the-customer-experience
store_origin: ES
region: Spain
---

# Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

**Brand:** jonathan m. tischkarl weber
**Price:** € 27.68
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by jonathan m. tischkarl weber
- **How much does it cost?** € 27.68 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.es](https://www.desertcart.es/products/3020432-chocolates-on-the-pillow-arent-enough-reinventing-the-customer-experience)

## Best For

- jonathan m. tischkarl weber enthusiasts

## Why This Product

- Trusted jonathan m. tischkarl weber brand quality
- Free international shipping included
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- 15-day hassle-free returns

## Description

Full description not available

## Images

![Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience - Image 1](https://m.media-amazon.com/images/I/51Hpc3pRebL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    A MUST READ for ANYONE in the business world!!!!
  

*by C***A on Reviewed in the United States on February 6, 2016*

I discovered Jonathan Tisch by accident -- I read an article about him in the WSJ and decided to look him up.  I ordered all of his books.  In my opinion, this man is a genius and is also perhaps one of few multi-millionaire businessmen who really has integrity and is devoted to doing GOOD by other people.  In this book, his words are insightful and encouraging, to say the least.  I am now a Jonathan Tisch FAN (in capital letters!)  I highly recommend that EVERYONE should read his books -- especially "Citizen YOU."  I cannot rate his books high ENOUGH because they only give me five stars to work with!

### ⭐⭐ 







  
  
    Easy read, but useless on customer experience
  

*by A***D on Reviewed in the United States on August 3, 2008*

This is a good book to read with really lots of cases and examples from current business landscape, even though it contains boring and repetitive cases of Target, Starbucks, Prius, iPod etc. But the problem with it is that as the book progresses, authors begin to forget what they initially claimed they were going to talk about, i.e. customer experiences. The book is a cocktail of every business thing under the sun. You only get a few real customer experience cases. Regarding theory, don't expect to find any as the lead author is obviously a businessman and not a theoretician. So, no theory and no good and sound examples on customer experience management, not even from the 'hospitality' industry where the author comes from. Although it is quite easy to read, the book is totally useless from a learning point of view. So I suggest you should look for other sources on customer experience management rather than buy and/or read this book.

### ⭐⭐⭐⭐⭐ 







  
  
    More CEOs need to read this book.
  

*by J***E on Reviewed in the United States on May 13, 2013*

This is a great book explaining why what the customer experiences defines a business more than the product a business pushes out.  I only with more companies would place customer experience/service higher up on their list of priorities.  It's sad that most of the larger companies we interact with have very little genuine respect for their clients - and it shows.

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*Product available on Desertcart Spain*
*Store origin: ES*
*Last updated: 2026-02-12*