Duluth Forge Split Red Oak Ventless Log Set – 18 Inch, 30,000 BTU, Dual Fuel (Propane/Natural Gas), Remote Control, Realistic Fireplace Insert

Well this is a comment to be fair to the makers and creaters and sellers of this product. First off this log sets flames do adjust but you have to do it with the control knob on the logs themselves. Now the remote control will not control the height of the flame. But if you really are attached to that idea I'm afraid you will be spending about 800 to a 1000. Just really not interested in paying an extra 500 just for one feature. :/ for the money these pretty much have no competition. They heat so well it's unbelievable!!! They have an on\off remote that always work well and a temperature control built into the remote that makes me very comfortable leaving them on all night. And one more comment these thing are packaged so well it's almost impossible to receive a broken log. They are set in styro custom foam that surrounds the pieces. Just a fantastic product!!! 😄 don't hesitate just get a set and save yourself a lot of money!!! Good job Duluth Forge!!! Please do your research on vented and non vented logs. They are totally separate in fuctionallity and purpose. Wanting a set for looks only and wanting a set for heat are very important factors in that decision. Happy logging!!!

Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them after going back and forth for weeks. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" one for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do NOT send your remote. edit: for winter of 2024/25 we daily lit the pilot light and the logs somewhat worked part of the time. They go on and off without warning so I would turn off the gas supply before going out. For the winter of 25/26 they worked for 2 days and now are totally dead which is probably good. The pilot wouldnt work, the remote no longer worked, the control box failed, and quite frankly I’m surprised our house didn’t burn down. I called CS, and was very nice to the young lady, to see if they would stand behind their logs; they didn't. They flat out said they are seeing a lot of calls related to this model. If you are foolhardy and buy these logs: Keep your box; you will need it to send them back. Don't plan on using these for more than a year and get ready for mediocre CS. Also, buy the extended warranty and don't plan on them lasting past that. It takes months for them to send a replacement (warranty ticking away).

Easy install and great heat with nice appearance

We are pleased with the look and easy install. Nice having the remote!

Admittedly, I didn't research this unit prior to buying. It works and looks good for the price. However, the remote is very basic. The temperature setting only increases, so you must scroll through all temperature settings (45-95) to make a minor adjustment. The thermostatic control only cycles every 7-10 minutes causing larger than desired temperature swings. The gas valve is loud, even startling, when turned on. There is no electronic ignition, so it requires the pilot light to always be lit. Overall, not a bad unit for the price, but, if you're looking for a more sophisticated log set, prepare to pay more.

This product price was less than half of what I was quoted by a service person to replace my non-functioning 25 year old set of gas logs. I knew I was paying much less than other options and wasn't sure I would be satisfied my purchase but took a chance. On the negative side, one of the logs was broken on arrival (despite what looks like very good packaging, but I contacted the seller through Amazon and got a replacement within 2 weeks. I highly recommend buying the " IKENIUP One Stop Gas Appliance Hook Up Kit, 22” Stainless Steel Flexible Gas Connector with 1/2''Brass Gas Shutoff Valve For Gas Log, Gas Dryer, Garage Heater, Gas Stove, Wall Heater and Fireplace" when purchasing as it contains the necessary adapters to hook this up and replace the existing lines. I also believe that it is imperative to also purchase "Rectorseal 25631 4-Ounce No. 5 Pipe Thread Sealant , Yellow , 4 fl. oz." to use on all connections and not rely on just the plumbers tape that the unit comes with, or you may have a very slow leak. (Many have stated that the unit smells even after burning it for several days, I did not have this experience which I believe is due to the use of the rectorseal product.). Another complaint other have is that the remote control receiver is made of plastic and melts. I installed the receiver in the sheet rock in place of my original wall switch (had to modify a wall plate), and took advantage of the existing wiring to my old unit. Receiver therefore is not going to melt.