Brace Direct FrozenHeat Therapy Device – Digital Hot & Cold Water Circulation Unit for Sports Injury, Arthritis – Ice Machine for Knee, Hip, Back, Shoulder, Ankle Pain Relief – with Universal Pad

Great, but not perfect While I can’t speak to the long term durability, I can tell you that it is a game changer for the terrible pain in my feet when used cold, and soothes my husband’s bones when used with hot water. We use the giant blue ice found on Amazon, and it keeps the water ice-cold for at least 18 hours. The hot water cools more quickly, though. Is it perfect? No. The instructions are vague. You must check the hose connections before every use, because they do "wiggle" loose. Considering both good and bad factors, however, I feel it's well worth the money.

Following lumbar fusion surgery, this machine has become my best friend. It stays cold way longer than freezer gel packs. I can often enjoy 45 minutes of therapy in the morning and come back hours later in the afternoon and flip it on for another session without adding more ice.

The 1st one we ordered had a small hole and leaked, this company sent a new product right away without charging us. And I returned the one with a hole. My husband had a massive shoulder surgery and this is used at least 4 times a day. To save on ice use the mini water bottles and then refreeze them. Also, don't use your tap water, use filtered / distilled (it's always better for machines anyway) We use 5 frozen mini water bottles in this and keep an extra 5 frozen for the next round. It hums quietly and isn't loud at all. We have not used it for the heat portion but I am sure that is just as nice. This is worth the money buying it on Amazon, through the doc office it was over $250.

Using the product post knee replacement surgery. It works well with the giant reusable ice cubes also from Amazon. However, it is not easy to get the pad onto the knee, and very easy to overtighten the Velcro straps which cuts off the water circulation and won’t let the cool water flow. Also, we haven’t figured out how to change the time from 30 minutes to 20 minutes continuous on/off pumping. We can only get it to work for 30 minutes then it shuts off automatically with loud beep. If the heavy duty hoses are not hooked up right, the water will not flow.

Everything is as they say. Excellent product and price. A must have, so much easier then ice packs!

Purchased for use on my knee, which is awaiting total knee replacement surgery. The only reason I’m taking time to review this item is that it was SO BAD! Making it even worse is the fact that this is my replacement after the first one failed after only 4 uses. First one was unusable after the connection from pad to base unit failed. I had used it exactly 4 times when this happened. I requested and received a replacement that didn’t make it through the very first use. As I was lying with it on my knee, I heard a loud “POP” and my bed was flooded with ice water. Such a shock in the middle of the night and it soaked all of the bedclothes and seeped into my mattress before I could jump up. What a mess. Photo shows that pressure of water blew out the pad. It’s a shame because this thing provides great relief when it does work. Need to go back to the drawing board and work out the kinks on this one. $160. Piece of worthless plastic. Having an issue one time could be a fluke, but twice shows a true flaw in the design. Also worth mentioning, it arrived in its original box and both times the box looked like it had been dropped out of a 747. The interior contents were fine, but just shows a lack of concern from the get go. .

I don’t think it keeps it very cold long

I have nothing bad to say about this. I had shoulder surgery and was anticipating a lot of pain. This works great and performs as expected. At not even 2 feet away it’s very quiet and easy to hear the tv. I’ve used it at least 3 times a day for the last 6 weeks with no issues, about 45 minutes per use. I haven’t tried it with hot water. It’s been a lifesaver for me. I did get some Velcro “tape” to help hold it in the shape I need.