Question 1

I need longer cords. Are these available to purchase somewhere?

Accepted Answer

Dear friend,Sorry for the respond delay How long do you need ? Our store have 100ft BNC cables ,please see the link as follows:https://www.amazon.com/ZOSI-Extension-Security-Surveillance-Cameras/dp/B0185MMPP2/ref=sr_1_1?m=AQKEF0UEM73LD&s=merchant-items&ie=UTF8&qid=1480293583&sr=1-1&keywords=bnc+cablePlease just feel free to let us know if you still have any other questionsThank you very much

Question 2

Hi, if this has no hard drive what happens? Do i need that for it to work or can it work without a hard drive

Accepted Answer

Dear friend,
Thank you so much for your support on our products.

If you don't need to use recording and playback function, you can still watch real time video when DVR without hard drive.
If you need recording and playback function, then you should have an internal hard drive in the DVR to set up recording.
This system doesn't come with hard drive. If you need recording, we suggest you choose a system that comes with built in hard drive. If you'd like to buy a hard drive by yourself, please kindly note that our DVR is compatible with internal 3.5 inch hard drives which are specifically for surveillance security systems. And hard drives like Western Digital (purple) is suggested.
Following is a product link for your reference.
https://www.amazon.com/Purple-Surveillance-Hard-Disk-Drive/dp/B00IMPO5VU

You can follow below videos to install and format the hard drive:
1. https://youtu.be/rWI1NPunS9E
   how to install hard drive
2. https://youtu.be/n_P2etWDuuc
   hard disk format

And following is a link about recording and playback for your reference.
https://support.zositech.com/hc/en-us/articles/234712387-How-to-set-up-DVR-s-record-and-playback-

Any further questions, please feel free to contact us via Amazon email or as below.

Facebook : Zosi Technology
Support Email: service@zositech.com 
Support center: https://zositechhelp.zendesk.com/hc/en-us

Best regards,
ZOSI Technologies

Question 3

Cant view on app

Accepted Answer

Check to see if your service provider has the port closed. Had that problem with spectrum.

Question 4

ehat hord dos this need?

Accepted Answer

Dear friend,
Thank you so much for your support on our products.

Do you mean what kind of hard drive can work with this DVR system ?Please kindly note that our DVR is only compatible with internal 3.5 inch hard drives which are specifically for surveillance security systems. And hard drives like Western Digital (purple) is suggested.
Following is a product link for your reference.
https://www.amazon.com/Purple-Surveillance-Hard-Disk-Drive/dp/B00IMPO5VU

You can follow below videos to install and format the hard drive:
1. https://youtu.be/rWI1NPunS9E
   how to install hard drive
2. https://youtu.be/n_P2etWDuuc
   hard disk format

Any further questions, please feel free to contact us via Amazon email or as below.

My email : emma@ansjer.com
Facebook : Zosi Technology
Support Email: service@zositech.com 
Support center: https://zositechhelp.zendesk.com/hc/en-us

Best regards, 
ZOSI Technologies

ZOSI 1080P HD Home Surveillance Camera System with AI Human Vehicle Detection, 5MP 8 Channel CCTV DVR Recorder (No HDD), 8 x 2.0MP 1920TVL Outdoor/Indoor Surveillance Bullet Cameras, Remote Access

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